FAQ - Error Codes

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Why do I get "Automation Error -2146233078" after I put in my e-Services password?

Receiving “Automation error -2146233078” is indicative of a problem within the Microsoft .NET 2.0 Framework that is installed on your computer. This can be solved by uninstalling the .NET 2.0 Framework and then reinstalling it.

Why do I get “Error- Invalid access to memory location” when I try to submit Transcripts or a DA to the IRS?

This error is a result of the Norton AntiVirus auto protect feature blocking TaxScripts® ability to communicate with the IRS. Please disable the auto protect feature for the duration of time you plan to use TaxScripts® prior to launching TaxScripts® to avoid this error.